 Amcat Adjusting Services
Amcat is committed to the highest quality full range of services. We stand behind our product and promise a high level of efficiency and reliability.
We are able to mobilize highly experienced catastrophe teams within a moment’s notice throughout the United States. Our well-trained adjusters and support staff are dedicated to your catastrophe and claim overflow needs. We stand ready to minimize the impact of catastrophe by formulating an immediate plan to implement claim-handling procedures.
Amcat’s Senior Management staff has over 83 years, collectively of catastrophe and everyday claim experience with insight into your every need. Our Supervisors are not “troopers” but are competent, well-seasoned insurance professionals in every respect. Our entire staff is committed to customer services with the goal of assisting your company in handling and controlling the disaster and overflow situations. We will provide the solution to your smallest request or your biggest need.
Our nationwide service provides you with a team of adjusters and support staff available to assist your company on a 24 hours basis. Amcat can also afford your company the additional comfort of being able to handle multiple on-site local office locations. We also maintain a “manned” 24-hour nationwide 800 number.
A complex situation can be made simple with a little pre planning effort. We resolve to transform that delicate period of time immediately after a disaster into a less stressful, more efficient and productive effort in handling the volume of claims to which your company may be exposed. |
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Mission Statement
"Our Mission is to provide our customers with consistent, high quality, nationwide service, using well trained, professional adjusters, led by a highly experienced, "hands-on" management team."
Amcat Customer Service
Amcat’s customer service department provides unparalleled responsiveness to both clients and policyholders. Our knowledgeable representatives approach each call with professional courtesy and expertise. Our customer service team is cognizant of the challenges that clients and policyholders face when dealing with the difficult aftermath that natural disasters or man-made catastrophes can create. Amcat’s centralized call center focuses on keeping the lines of communication open by utilizing state-of-the-art communications technology. This means that the call center can maintain constant contact with you, the policyholders, and our adjusting teams to minimize delay and provide timely responses. Amcat’s goal is to provide seamless representation for your company. With a positive attitude and a sincere desire to help, the quality of our Customer Service Department goes unmatched in the industry.
The Amcat Rapid Response Teams
Amcat knows our clients expect a state of readiness at all times. Our teams of qualified adjusters remain in a state of readiness for all types of client needs. Amcat can provide professional teams and have them on site within 24 to 48 hours of a peril to begin addressing the most urgent needs of our client’s customers. Amcat continually reviews the Rapid Response Team process to verify our ability to perform at or above our client’s standards. This aggressive means of disaster preparedness is what keeps Amcat a cut above our competition. For our clients, this means quality service to their customers. For our client’s customers, this means peace of mind.
Quality Assurance
Prompt and effective completion of the claims process requires a balance involving speed of service with information accuracy. Amcat Quality Assurance strives to maintain a consistent high quality work product to our Customer. Amcat Adjusters submit files to QA for examination by tenured professionals using ‘best in class’ technologies. Our rapid review QA procedures allow Amcat to maintain the high quality product our customers should expect and we demand of ourselves. Production management and service quality measurements are monitored closely to achieve our Gold Standard objective. We aim to achieve high levels of speed AND quality.
Amcat Affiliatons
